News

At Youi, we get you ... an umbrella

BAFFLES ME: Tom Orpin wonders what Youi was thinking when they sent him an umbrella in sympathy for the devastation his family suffered in the recent flood. Photo: Max Fleet / NewsMail
BAFFLES ME: Tom Orpin wonders what Youi was thinking when they sent him an umbrella in sympathy for the devastation his family suffered in the recent flood. Photo: Max Fleet / NewsMail Max Fleet

WHEN Thomas Orpin's house went under in the January floods, he thought he was insured.

In a phone call to lodge a claim, Mr Orpin was told he wasn't insured for the flood damage to his Hinkler Ave home.

Mr Orpin asked for a copy of the paperwork and four days later received a parcel in the mail.

But the parcel wasn't the paperwork Mr Orpin had requested. It was instead a gift from his insurance company, Youi.

Mr Orpin ripped into the parcel and couldn't believe his eyes.

"I pulled it out and here's a fricken umbrella," he said.

"I was ropeable - that is the lowest kick in the guts I've ever had in my life."

"We hope it comes in handy ..." was a line on the note included by the insurance company.

The lower level of Mr Orpin's family home was destroyed by the January floods.

He is now living with nine people in the upper level of his three bedroom home - and his daughter is due to give birth in four weeks.

"What am I meant to do?" he said.

The heartbroken man said he couldn't fathom sending such a parcel to a person who had been hit by the floods.

"Even the person who put that in the box had to be feeling guilt," he said.

"It was very, very rude. I'm very disgusted in it.

"We lost everything and they just didn't care," Mr Orpin said.

"To give you an umbrella - to me, that is just to say, 'Suffer!'"

Mr Orpin said he was a low-income earner and didn't know how to recover.

"You've just got to dip into your own pocket, but your bank account can only go so far," he said. "You have your ups and downs. Some days you're on top of it and some days you just jump in the car and drive away from it," he said.

The NewsMail contacted Youi by email and phone on numerous occasions on Thursday, with no reply.

On a final phone call, a Youi staff member said: "If they haven't given you a reply, they're probably not interested."

Topics:  bundaberg floods editors picks flood-affected insurance insurance claim insurance claims north bundaberg youi insurance



How to do Eat Street the right way

EVERYTHING you need to know to get the most out of your Eat Street experience and to avoid a food coma when you’re only one stall deep.

Don’t go chasing waterfalls…find them on these drives!

The Scenic Rim is just one place nearby that you'll love.

BRISBANE isn’t all bright lights and city slickers.

Science Festival seriously awesome

Don't miss the World Science Festival Brisbane!

CALLING everyone who wants to see something totally cool.

Drink where the cool kids do this summer

There are a bunch of new bars open in Brisbane, make sure you're there!

CHECK out these new funky bars.

Discover Brisbane’s laneway gems

Brisbane's laneways will surprise you.

NOT all of Brisbane City is as it seems…

Top five things to experience this summer in Brisbane

Tangalooma is amazing if you're keen for a dive, kayak or swim.

THIS summer get out and explore your capital city.

Your boots are made for walking these tours

Brisbane Greeters tours are a great way to learn the local history of the city.

YOU don’t need a bike or bus for a seriously good tour of Brisbane.

TriCare story has union concerned for patients

TriCare Bundaberg Aged Care Residence.

Union calls for more aged care staff

Truscott calls for staffing ratios at aged care facilities

Dr Jane Truscott.

"We owe it to our older citizens to look after them”

Local Partners

Un-American tale makes Lion weakest link in Oscars line-up

PSYCHOLOGY researchers find US films and actors most likely to win accolades at the Oscars.

Living End, Grinspoon stars hit stage for American Idiot

Chris Cheney of The Living End stars in the Australian production of Green Days musical American Idiot at Brisbane's QPAC Theatre.

TAKE a look behind the scenes of Green Day's American Idiot musical

Samuel L Jackson dismisses La La Land ahead of Oscars

Ryan Gosling and Emma Stone in a scene from the movie La La Land.

Hollywood actor and Oscars voter says Denzel should win top gong

Live performance of Sci-fi classic to open Science Festival

Qld Symphony Orchestra perform live to 2001: A Space Odyssey.

Festival will host A Live Presentation of 2001: A Space Odyssey.

Former Family Matters stare accused of child abuse

Reginald VelJohnson, left, and Darius McCrary arrive at the TV Land Awards on Sunday, April 19, 2009 in Universal City, Calif.

Darius McCrary has been accused of child abuse

Bindi Irwin's birthday tribute to her dad

Bindi Irwin

Bindi Irwin has paid tribute to her dad on his 55th birthday

The trick homeowners are using to buy more properties

Chantelle Subritzky leaves her home each week for Airbnb guests.

Queenslanders are going down this path to help pay their mortgages

Stunning home blends South Pacific beauty with Orient style

Immaculate residence with two outdoor living areas

$140k damage: landlord says property trashed, contaminated

He had what he calls "the tenants from hell"

Submarine, buses and 3000 tyres removed in $100K clean up

The list of things removed from this property is beyond astonishing

Ready to SELL your property?

Post Your Ad Here!