Travel group wins award at meeting
BUNDABERG travel agency Harvey World Travel staff members are celebrating after winning the Sunlover Achievement Award for Queensland at the group's business symposium and 60th birthday celebrations at the Sydney Convention Centre recently.
Agency manager Jenny Gregg said Harvey World Travel franchisees from around Australia, New Zealand and South Africa attended the symposium.
Ms Gregg said winning the award was a great achievement for the Bundaberg agency.
"Of all the Harvey World Travel sites in Queensland we were their number one choice," she said.
Ms Gregg said when Sunlover Holidays chose the award recipient they looked at a range of factors.
"They look at our sales, how much business we give to them and how much it has increased," she said.
"They look at what support their sales representative gets from us."
Ms Gregg said it was good to be recognised among their Harvey World Travel peers.
She said the agency looked at every component of people's holiday, rather than just selling them tickets.
"We pride ourselves on our service and knowledge," she said.
Ms Gregg said staff training was a big part of their success.
"We try to get away on holiday a couple of times a year so we can all draw on each others' experience," she said.
Ms Gregg said it was important for staff to know what they were talking about when they recommended holiday destinations.
She said a lot of training for regional agencies was online these days.
"It can be really hard for us to get to Brisbane for training," she said.
She said cruising was a growing aspect of the holiday business.
"You need to know what you're talking about," she said.
"We often get people come in but they're not quite sure what cruise they want to take, and we can steer them to one that is suitable for their circumstances.
"You've got to match people with the right cruise ship."
The Bundaberg agency was also named number eight nationally for scenic tours and retained its Prestige Cruise Agency status for yet another year.
The local agency has been in existence now for some 40 years and has been a member of the Harvey World Travel Group for 27 years.
Owner Heather Galley said as a relatively small regional agency it was so rewarding to be recognised for their achievements, particularly when they were competing against metropolitan and much larger agencies.
"It is testimony to the professionalism of our staff and we are so proud of them," she said.