Rules to protect buyers

QUEENSLAND’S Office of Fair Trading said homeowners had extra protection when a salesperson or traders approached them at their home unsolicited.

Anyone approached by a door-to-door salesperson should ask to see their identification.

All contracts, warranties and guarantees should be put in writing.

A door-to-door trader can only visit someone’s home or phone them to arrange an appointment between 9am and 6pm Monday to Friday or 9am to 5pm on Saturdays.

A 10-day cooling-off period applies to any contract worth more than $75.

Buyers can cancel the contract, in writing, at any time during this period.

If the contract is worth more than $75, the salesman cannot take money, including deposits, start work, or provide goods or services within the 10-day cooling-off period.

Fair Trading takes complaints about door-to-door traders seriously and anyone who has had a problem is invited to phone them on 13 13 04 or send them an email.



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