Potholes at the intersection of Innes Park and Back Windermere Rds.
Potholes at the intersection of Innes Park and Back Windermere Rds. Mike Knott

Roads our number one gripe

ROADS are the biggest issue to get people on the phone to the Bundaberg Regional Council's call centre.

But figures made public by the council yesterday also show calls to the centre dropped by more than 10,000 in the 2010/2011 financial year from the previous year.

Inquiries about rates, waste, animals and water rounded out the top five in the list of high interest topic.

The figures show how consistently these issues are people's top concerns, with the same top five in the same order in the past two years.

Bundaberg Mayor Lorraine Pyefinch said roads were always a big concern, with rates coming in next.

"Inquiries about rates are quite broad, and would include things like water meter reading queries," she said.

"Waste services are also pretty popular, with people phoning to order new wheelie bins or tell us about broken bins."

Cr Pyefinch said animal control issues were always very high in people's concerns, especially after hours, and these were the one category of calls to have increased on the previous year.

"We tend to get a lot more calls after hours, when people complain about dogs barking or they're finding stray dogs," she said.

Cr Pyefinch said the number of calls to the council had been dropping since amalgamation in 2008.

"As we come together as an organisation our systems are improving," she said.

"People are also understanding better what's happening."

Council waste and recycling spokesman Tony Ricciardi said some of the waste-related issues involved getting people accustomed to the new way of doing things.

"In the Isis area, probably the biggest improvement was waste recycling, which we didn't have before," he said.

"At this time of year, with people celebrating, you often find they fill up their recycling bin with stubbies then start putting them in their main bin."

Cr Ricciardi said another complaint he often received was about stray animals.

"In rural areas we often get complaints about stray goats, cows or horses," he said.

Cr Ricciardi said since the floods last summer, the council had received many complaints about road damage.

"We're getting a lot more roads done, but I've still got big issues about some of our minor roads that have still not been repaired after 12 months," he said.

 

COMPLAINT FILE

The top five complaints registered with Bundaberg Regional Council in 2010-2011

1 Roads

6187 down from 6668 in 2009/10

2 Rates

3659 down from 4590

3 Waste

3322 down from 4280

4 Animals

3366 up from 3274

5 Water

2065 down from 2728



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