Residents have their say

ROADS are by far the most important service provided by the Bundaberg Regional Council, according to a customer satisfaction survey of residents.

Council governance portfolio spokesman David Batt said the survey gave the council an idea of how it was performing in running the region.

“We'll sit down and go over the results and see where we're doing well and where we can improve,” he said.

“It's all about being more open and accountable.”

Cr Batt said this was the second year the survey had been done, with several actions taken as a result of last year's survey.

“One of the things from last year was people wanted more consultation, so we put together a customer service charter,” he said.

The charter set several targets for the council, including to respond to drainage emergencies within 24 hours and to drainage requests within five days.

The council also started holding meetings in outlying areas, where people could book in time to have a chat with a councillor.

Cr Batt said the council planned to carry out a customer satisfaction survey every 12 months.

“It's a good tool to see how we're going,” he said.

The survey this year has thrown up several areas where people are dissatisfied with the council's performance.

When asked to rate the council's open communication with the community, only 17% gave it a “very good” rating.

The council was rated “poor” by 20% of respondents and “fair only” by 43%.

When it came to being open and accountable in decision-making, the council was rated “good” by only 13% of people.

They were rated “poor” by 20% of residents and “fair only” by 43%.

After roads, on 94%, the most important areas of council responsibility were water removal and recycling and sewerage.

The full results of the survey are available on the council's website at www.bundaberg.qld.gov.au.

COMPLAINTS

Call centre in Brisbane wasn't able to help

Could not get through

Couldn't speak to anyone then needed to write a letter, but still no satisfaction



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