Repair blowout shocks driver
A MAN was shocked to receive a car repair bill for twice the amount he had been quoted, despite asking to be alerted if the charges would go beyond a certain amount.
Bundaberg man John Hanlon said he was “on top of the world” after getting a job at Bundaberg Sugar following five years of fighting kidney cancer, and was told by his recruitment case manager he would need to have a roadworthy car.
Mr Hanlon booked in his 1994 VP Commodore with DCS Auto Repairs, in Barolin St, on June 14 to get a quote for repairs and an eventual roadworthy certificate.
He said he was told there would not be a cost for the quote and he could collect it with his vehicle that afternoon.
“I returned that afternoon in high hopes that the repairs would not be too expensive, or take too long as I was due to start the following Monday,” he said.
But Mr Hanlon said the quote took 14 days to complete and, when it was ready, he was told extra work would need to be done off site by a smash repairs subcontractor.
He accepted this, and claims he asked a DCS staff member to contact him if the extra costs amounted to more than $300.
“I was a little worried about the $1200 price tag (on the original quote, excluding subcontracted work), but told them to please begin,” Mr Hanlon said.
The repairs to the car were eventually completed on July 28 – a month after he had received the quote.
Mr Hanlon said he was “floored” by the $2945.25 bill he was presented with.
“I was so mad I began shaking. Employment Services Queensland covered $500, so I paid my share of $2445.25 silently and left,” he said.
Mr Hanlon said he was not contacted about the extra work as he had requested, and he claims the vehicle had a number of problems that had not been repaired despite being on his invoice.
He said he was referred to the subcontracted smash repairer for any further queries he had, because this work was not the responsibility of DCS, but he could not get a satisfactory outcome there either.
Mr Hanlon said he believed DCS should be responsible for helping him resolve the smash repairs issues because the subcontracted work was invoiced on the DCS Auto Repairs receipt, not separately.
“I can see why they would want the subcontractor to fix the problem, as he repaired it, but my point is I paid DCS and not the subcontractor, so if I had any issues DCS should have sorted it out,” he said.
The NewsMail contacted DCS Auto Repairs, who confirmed the repair costs but would not comment further.
Employment Services Queensland also would not comment on the story.