Red tape a frustration

A CHAMBER of Commerce manager had ready listeners when he spoke at a breakfast yesterday about Queensland's over-regulated business environment.

Nick Behrens, general manager for policy for the Chamber of Commerce and Industry Queensland, addressed the Bundaberg and District Chamber of Commerce breakfast.

He said Queensland has 10% more pages of regulation and statutory rules than the next highest state in Australia, which is costing the Queensland economy about $17.9 billion each year.

“It was a very receptive audience and red tape is an issue that really gets hackles raised among business people,” said Mr Behrens.

“Seventy thousand pages of regulations is just unrealistic.”

The monthly customer service award winner was also announced at the breakfast.

Leselle Herman, from the Bargara Newsagency, took out the prize for going above and beyond.

Her nominator described how Miss Herman gave her several language learning discs when she noticed the woman was making copies of a language poster.

“I was impressed by Leselle's initiative, her pleasant manner and her relaxed conversation skills. I got the impression that there would be nothing that a customer could ask that would be too difficult or too much trouble for her,” said the anonymous nominator.

Miss Herman, who has worked at the newsagency for more than three years but will soon be leaving for university, said she was shocked at her nomination.

“It is great but I was a bit surprised,” she said.

“I'm really happy, though. It's good to win something like this.”

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