How residents can protect themselves from nbn scams
MACKAY'S Jim Paton says when it comes to internet scams, the best protection is being informed.
Mr Paton mainly uses the internet to keep in touch with family overseas, check emails and do research.
But his wife, on the other hand, does not trust the internet at all.
Mr Paton is one of the seniors who has shared his story to NBN Co as part of National Scams Awareness Week and Seniors Week, which runs until August 23.
Throughout the week, NBN Co will host information sessions across Queensland and will leverage the latest insights and intelligence from Scamwatch in order to raise awareness about common and emerging scam trends and share tips about how to stay safe.
The ACCC's 'Targeting Scams' report noted that nbn themed scams were the most commonly reported scam type via the Australian Communications and Media Authority, with the 'Nicole from nbn' robocall scam the most prolific example.
Recent reports to nbn and to Scamwatch indicate 'Nicole' has been joined by 'Carol' in addition to the emergence of two new nbn themed scams.
These include residents being sent a fraudulent nbn invoice for payment after they were offered a nbn upgrade over the phone.
Scammers have also claimed that radiation or harmful UV rays will come from the computer, instructing the individual to move away from the screen, allowing unmonitored remote access to the device.
NBN Co chief security officer Darren Kane said ongoing education and awareness was one of the best ways to combat scammers and help Australians protect themselves against scams and identity theft.
"Scammers thrive on uncertainty and misinformation when it comes to the use of the nbn brand to access people's computers to steal information or push for unnecessary payments," Mr Kane said.
"This is why it is critical that we continue to educate the community about how they can protect themselves and others from being scammed."
Mr Paton said he had attempted to encourage his wife to use the internet for many years, to no avail.
"It is a lost cause, she has no confidence in using it and does not trust the internet - I even show her what she is missing, but still no joy," he said.
"My advice to anyone who is not online yet would be to try it and find out the vast amount of information available - but to be very careful of what and who you give any information to and be very wary of scams and false emails."
Details on the nbn Scam Awareness sessions can be found on the nbn Facebook page.
If you would like to book a one-on-one or group scam awareness session with an nbn representative, email: firstname.lastname@example.org
Queenslanders can now also book a one-on-one community information session with an nbn representative via video link or phone.
The sessions can answer questions about the nbn including, when it will be available for your home and business, the process of getting it installed and how it is delivered.
To book in a 15-minute session, individuals or groups need to send an email to email@example.com with first name, preferred business day/time and a quick summary of the help needed.
NBN Co's top tips for protecting against scammers:
•Visit NBN Co's website at www.nbn.com.au/scamadvice for information on how to identify and avoid potential scammers or for advice if you suspect you have been scammed.
•Remember NBN Co will never call and ask to access your computer or advise that you're going to be disconnected. NBN Co is a wholesaler, which means it does not sell phone or internet services directly to the public. People need to contact their preferred phone and internet provider in order to make the switch.
•Never give an unsolicited caller remote access to your computer or devices via the installation of programs, such as Team Viewer.
•NBN Co does not make automated calls, such as robocalls, to advise of disconnections to nbn or existing copper phone line services. Do not engage with these calls.
•Do not share your financial information (i.e. bank, credit card or gift card details) or personal details with an unsolicited caller or door knockers trying to seek payment for a service over the nbn network.
•If in doubt, hang up and call your retail service provider on their official customer service centre number to check if the call is legitimate. Do not use contact details supplied by the caller.