Gayndah ANZ is shutting its doors

THE Gayndah ANZ branch will officially close on October 19 as a result of changes in customers' banking preferences.

ANZ Media relations manager Nick Higginbottom said the company had documented noticeable changes in the way customers have been using their Gayndah branch.

"This has highlighted some changes in their banking preferences," Mr Higginbottom said.

"For example, since October 2015 we've seen about a 10 per cent fall in customers using the branch for over-the-counter transactions."

Mr Higginbottom said it was just one factor in their decision making process.

"During that time we have also seen a 27 per cent increase in customers using our ATMs, an 18 per cent increase in customers using internet banking, and about a 12 per cent increase in mobile phone banking," he said.

"After conducting a detailed review in light of these changes in customer behaviour, we have decided to close the Gayndah branch," Mr Higginbottom said.

"It was a difficult decision to close this branch and we would like to apologise to our customers for any inconvenience it may cause."

The ANZ ATM will remain in Gayndah after the closure of the branch.

"There is a Bank@Post located at 38 Capper Street in Gayndah," Mr Higginbottom said.

"Offering deposits, withdrawals and payments for customers using ANZ debit or credit cards."

"We are consulting the branch staff members who currently work at Gayndah and are fully supporting them."



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