Ergon Energy has restored power to most properties in the Callide Curtis area.
Ergon Energy has restored power to most properties in the Callide Curtis area. Austin King

Ergon restores power supply to Callide Curtis area

ERGON Energy has reinstated power to its network and made supply available around the Callide Curtis area in the wake of the severe weather event generated by ex-Tropical Cyclone Oswald.

General manager service delivery Steve Leighton said with supply now available on the network, Ergon Energy was advising customers who may still have supply off in Gladstone, Miriam Vale, Monto and Biloela districts to contact Ergon on 13 22 96.

"If your neighbour has power and you don't, give us a call and we will respond," Mr Leighton said.

"While we have reinstated power to the network there could be individual premises still without power."

Mr Leighton said while Ergon had reinstated power to all customers where it was safe to do so, there could be a number of premises that had sustained structural damage, and these customers would need to have repairs done by licensed electrical contractors before they can be reconnected by Ergon.

"A remaining 98 customers in the Baffle Creek, Lowmead, Rosedale and Baralba areas were reinstated today where we could gain access," he said.

Reinforcements have arrived from other areas to help local crews in the region north of Bundaberg.

The focus is on repairing the network in Avondale, Winfield, Baffle Creek, Rosedale and Yandaran areas.

Generators will be deployed to help get key infrastructure up and running in hard hit areas.

Ergon has asked that customers whose power supply has been impacted or are isolated by flood waters to be patient.

"Our first priority when restoring power is getting the transmission, substation equipment and main distribution power lines working," a spokesperson said.

"Next is to get essential services such as emergency services and critical community infrastructure including hospitals, police, ambulance, fire brigade, water treatment facilities and pumping stations powered up.

"Then we can start restoring power to the largest number of customers as quickly as possible.

"We will endeavor to provide restoration updates whenever possible, but we have a very big task ahead of us, and we appreciate your patience and understanding."

At height of the severe weather with torrential rain and destructive winds on Saturday, 2,600 Ergon Energy customers in rural areas around Miriam Vale, Lowmead, Baffle Creek, Awoonga, Callliope, Monto, Kalpower, Selene, Boynedale, Biloela North, Jambin and Baralaba lost supply.

There was significant damage to Ergon's network, with trees and debris bringing down numerous sections of powerlines and associated equipment.

There were also numerous reports of fallen power lines, damaged power poles and transformers being completely submerged or washed away.

Additional crews were brought in from Mackay to assist local crews with the restoration, and four helicopters operated continuously to access flood-bound areas where it was safe to do so.

"We were physically unable to access some areas due to major flood levels caused by torrential rain exceeding 1200mm in some places," Mr Leighton said.

He also paid tribute to the numerous Ergon crews and staff who had worked tirelessly to get their communities back to normality and thanked local authorities, other emergency agencies and service providers for their cooperation and support.

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