Easy fix for box woes
KAREN Livingstone has spent the past few months frustrated with her digital television because of unreliable reception for WIN and the Go channel.
“At times you just lose signal and then others it is fine,” she said.
The Bundaberg West resident said the reception would dip in and out at various times and there seemed to be no pattern as to when the channels would go down.
Ms Livingstone said they had purchased new aerials and that had not fixed the problem either.
In Bundaberg South, Debra Faint was having the same issue.
“It goes out on different days and at different times. You also get the problem that you get squares and lines on the other channels,” she said.
Ms Faint said she noticed that if she retuned the television, the Go channel would move to a different frequency.
Jim’s Antennas owner Donald Tippet said the solution could be as simple as a new antenna.
“There are no shortcuts. If everything is up to speed there shouldn’t be any problems,” he said.
Mr Tippet said digital TV owners also needed to ensure the cables from the aerial to the television were new.
WIN Television Queensland and New South Wales general manager Rod Hockey said the problems were most likely caused by the antenna.
“The problem is that people buy these new TVs which have aerial systems that are 10 to 15 years old,” he said.
“Find a reputable antenna dealer and get them to have a look.”