Jenna Podolczak posts this picture of festival-goers
Jenna Podolczak posts this picture of festival-goers "sleeping in the mud" to the Splendour in the Grass Facebook page. Splendour in the Grass Facebook page

Splendour organisers offer free rides after bus chaos

UPDATE 1.55pm: SPLENDOUR punters traveling to and from the festival via public transport will ride home for free tonight.

In an effort to apologise to ticketholders for three-hour queues last night, which forced some to walk home along the highway, organisers have just released a statement about the special offer.

"Your ride home on our buses are on us as an apology for last night's slow departures. If you have existing bus tickets for tonight, receive a refund from the bus ticket or drink ticket windows," they wrote on social media.

 

UPDATE 11.45am: SPLENDOUR in the Grass organisers will change their traffic control strategy tonight following last night's bus chaos.

Festival-goers waited up to three hours for buses after the last gigs ended or walked home along a highway.

The organisers said, "We want to send out a huge and sincere apology to all those caught in traffic getting home yesterday.

"A lot of planning goes into Splendour, it's a year round process and based on previous years we constantly try and improve your experience.

"Obviously that wasn't the case yesterday and there were long delays getting home.

"To give background we have a significant change in the numbers of people getting dropped off and collected from Splendour which threw our traffic plan into disarray.

"We are re-working the traffic plan, relocating the drop off/collection area to the south of the carpark and giving right of way to our public transport system.

"You'll see the changes when you arrive, we'll post a map in the next few hours with clear directions but please bear with us, we hear you and will do everything within our control to make it right!!"

Splendour in the Grass organisers respond to furious festival-goers following last night's bus debacle.
Splendour in the Grass organisers respond to furious festival-goers following last night's bus debacle.

 

Many have responded with their own suggestions for improvements at tonight's conclusion.

"Hopefully it's better," Jon Coates said. "If it's not, please communicate with your punters better and organise water. There were a lot of people in a bad way and were even passing out."

Maddison Wong said, "Perhaps a strategy should be advised in regards to organising more frequent arrivals of buses within the two hour period of time when final gigs are wrapping up."

"Is this going to include a free shuttle ride? Because it should," Natalie Pertsoulis said.

"You need longer barricades for each destination area," Hayley Foulkes said. "Clearly marked & crowd control."

INITIAL: DAY one of Splendour ended with chaos as furious ticketholders waited up to three hours for a bus or resorted to walking along a highway in the middle of the night to get home.

At 1.30am Splendour in the Grass posted on their Facebook page, "we are doing everything we can to get you home as quickly and safely as possible," but over 100 festival-goers replied with mostly angry comments.

Cindy Giang comments on the Splendour in the Grass Facebook page,
Cindy Giang comments on the Splendour in the Grass Facebook page, "I like the odds", referring to a long walk home as opposed to waiting for a bus. Splendour in the Grass Facebook

"Been waiting for over two hours now," Cassandra Brown said at 2am. "Getting people to and from your festival is event mangement 101."

"Great day but the buses honestly ruined it and turned it into a (huge) disappointment," Zoe Heytman said.

People began to worry as some gave up waiting and began walking home along high-speed roads.

"You have people wandering ... along busy roads at two in the morning with no way to get home," Trav Steventon said.

Alli Krstic said: There were people walking along the highway, what's it going to take? Someone to get run over?!

Day one of Splendour ended with chaos as furious ticketholders waited up to three hours for a bus or resorted to walking along a highway in the middle of the night to get home.
Day one of Splendour ended with chaos as furious ticketholders waited up to three hours for a bus or resorted to walking along a highway in the middle of the night to get home.

At 2am Splendour in the Grass followed with another post: Please don't walk on Tweed Valley Way or the motorway. This is extremely dangerous and we want to see everybody get home safely!

The response was another 69 comments, including videos of people walking along the road and one person considering a six hour walk to Yelgun.

"Expect riots tonight if things don't improve," Nerissa Walton said.

That second post has since been removed from their Facebook page.

We have contacted Splendour for a comment.



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