ISOLATED: Sergie Shakoff hopes his NBN woes will finally be solved.
ISOLATED: Sergie Shakoff hopes his NBN woes will finally be solved. Eliza Goetze

Bungadoo ‘left off the map’ for NBN

SERGIE Shakoff lives a way out of town. Bungadoo, on the way from Bundaberg to Bullyard, near Gin Gin.

Some might require a map to find it, and he feels that he's been "left off the NBN map", having been stranded without internet for more than two months.

"I started off with Southern Phone to get NBN connected, but when Southern Phone couldn't connect the internet, they said I didn't have service there," Mr Shakoff said.

"And yet the line runs right in front of my property."

After getting no satisfaction from Southern Phone, he switched to Telstra and had fixed wireless NBN installed, but he says his problems did not end there.

"On the 24th (of April, NBN Co) came out and put the (wireless receiver) up on the roof, and on the 27th, Telstra came out.

"They were supposed to have everything hooked up, but on the computer, all I get is 'No internet connected'."

He has struggled to get the help he needs without face-to-face consultation.

"I've been put on hold for half an hour on the phone every Friday," Mr Shakoff said.

"When Southern Phone couldn't do it, they mucked around and took the phone off me.

"They said I signed a contract, but I hadn't signed it, because it was all done over the phone.

"This is the problem - it's all been done over the phone, and I do not understand them.

"They're supposed to supply me with a technician to install everything and make sure it works - and they didn't.

"I've been on the phone that many times it's not funny."

On Friday, an NBN technician was due to visit, but did not show up.

Mr Shakoff may finally get his problems sorted next week. A Telstra technician has been booked to visit Bungadoo on Monday.

"Since moving his voice and data services back to Telstra in late May, there have been a variety of issues involving a number of different parties that have unfortunately resulted in Mr Shakoff not being able access internet at his property through recently installed fixed wireless NBN equipment," said May Boisen, Telstra'S area general manager for Central Queensland.

"Telstra has been working with NBNco to try and resolve the issue.

"We have arranged for a Telstra technician to visit the property again early next week to undertake repairs and activate the connection.

"We have also apologised to the customer for the delay and expect that his connection will be up and running soon."



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