Riverlea fighting back against report?s claims

By Megan Cunneen IAN Hebbard did not believe for a second that Blue Care Riverlea was "not good enough" for his mother Millicent.

Mr Hebbard's mother has lived at the Bundaberg high-care facility for more than a year and he "was not impressed" after reading a story in a Sunday newspaper.

The report implied that 38 Queensland aged-care facilities, including Blue Care Riverlea, failed to meet the standards of the Aged Care Standards and Accreditation Agency.

However, Riverlea is now compliant with these standards and the published results were taken from an accreditation completed three years ago.

"I feel disappointed with that sort of reporting," Mr Hebbard said.

"It is a top facility - modern, clean, well-maintained and well-staffed."

Riverlea completed a rigorous third round of accreditation in September, attaining a perfect score by meeting all 44 outcomes.

Blue Care Riverlea director of nursing Mandy Farrar said the story did not look at the steps taken after the initial audit to give readers the current reality.

"The report was grossly unfair, misleading and inaccurate, with selective comments taken from audits, including one audit from Riverlea that was conducted over three years ago," Mrs Farrar said.

"The report made no mention of the facility's scrupulous follow-up processes, the improvements that were made and met within the agency timeframes, the ongoing support visits and unannounced visits completed by the agency since the audit."

She said that, although the newspaper report had dampened spirits, the story had proved to the staff at Riverlea that the community fully supports their service and practices.

"The report published has brought forward community spirit," Mrs Farrar said.

"It has brought staff even closer and made us stronger, with even more determination to succeed and to continue Blue Care's long and proud tradition of quality care."



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