Making a splash in pool fight
By Sophia Browne
MORE than a year after David Cook and his family ordered a fibreglass pool, it is finally about to arrive - just in time for Christmas.
"I can't believe it, I'm just stunned," Mr Cook said.
"It's the best news we've had all year."
Mr Cook was one of the first Bundaberg customers to sign up for a pool from Great Ozzi Pools, operated by builder Kim Marshall.
Several months later he was left with a murky-water hole in his backyard, a breeding ground for toads and mosquitoes, because the workmanship of Mr Marshall's company was of such poor quality.
The Queensland Building Services Authority (QBSA) stripped Mr Marshall of his builder's licence in July, but they could do nothing to recoup the $14,000 Mr Cook had paid for his unfinished pool.
Now Atlantic Pools, the manufacturer of the pool Mr Marshall incorrectly installed, has come to the rescue - offering another pool free of charge and organising the installation by a reputable builder.
"After a year of fighting, to finally get some sort of positive feedback is amazing," Mr Cook said.
Atlantic Pools general manager Stuart Templeton said his company's association with Mr Marshall had cost him dearly - more than $20,000 and a bad reputation through association.
"It's unfortunate that our first agent and builder in Bundaberg turned out to be not up to industry standard," Mr Templeton said.
"I've been in contact with Mr Cook over many months - all we are trying to do is assist a person out of a bad situation into a good one."
Hervey Bay-based pool installer John Murphy from M & M Pools said he was glad to be involved in the project.
"We're actually working seven days a week to fit it all in before Christmas," Mr Murphy said.
Mr Marshall is still being investigated by the Office of Fair Trading.