Death threats top customer rage list

By CHERIE CURTIS

MATT Ashby's finger hovered over the silent alarm button when an irate customer threatened to kill him a month ago.

The Domino's Pizza shift runner had refused to give the man a pizza when he failed to pay, prompting customer rage.

"He was a bit drunk and threatened to kill me,'' Mr Ashby said.

"Fortunately, there were three other staff in the store and when he said that, they and the three customers came to my aid.''

He admits it is not the first time he has been issued with a death threat from an irrational customer.

"It's stupid - it was over a pizza,'' he said.

Mr Ashby's experiences are part of the growing phenomenon of customer rage, and as Christmas approaches tempers are expected to flare.

Queueing for hours to post Christmas cards or stock up on turkey and plum pudding, or rushing around in a crowded shopping centre are all triggers to customer rage.

Samantha Courtice said she became angry when people tried to jump the queue.

"I hate it when a group of four or five people get a child to stand in the queue for them and then they all come back and get in front of you,'' Miss Courtice said.

Wide Bay Australia managing director Ron Hancock advised people to choose quieter times of the day to avoid queues.

"We tend to get queues first up in the mornings or on the Thursday pension days,'' Mr Hancock said.



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