News

At Youi, we get you ... an umbrella

BAFFLES ME: Tom Orpin wonders what Youi was thinking when they sent him an umbrella in sympathy for the devastation his family suffered in the recent flood. Photo: Max Fleet / NewsMail
BAFFLES ME: Tom Orpin wonders what Youi was thinking when they sent him an umbrella in sympathy for the devastation his family suffered in the recent flood. Photo: Max Fleet / NewsMail Max Fleet

WHEN Thomas Orpin's house went under in the January floods, he thought he was insured.

In a phone call to lodge a claim, Mr Orpin was told he wasn't insured for the flood damage to his Hinkler Ave home.

Mr Orpin asked for a copy of the paperwork and four days later received a parcel in the mail.

But the parcel wasn't the paperwork Mr Orpin had requested. It was instead a gift from his insurance company, Youi.

Mr Orpin ripped into the parcel and couldn't believe his eyes.

"I pulled it out and here's a fricken umbrella," he said.

"I was ropeable - that is the lowest kick in the guts I've ever had in my life."

"We hope it comes in handy ..." was a line on the note included by the insurance company.

The lower level of Mr Orpin's family home was destroyed by the January floods.

He is now living with nine people in the upper level of his three bedroom home - and his daughter is due to give birth in four weeks.

"What am I meant to do?" he said.

The heartbroken man said he couldn't fathom sending such a parcel to a person who had been hit by the floods.

"Even the person who put that in the box had to be feeling guilt," he said.

"It was very, very rude. I'm very disgusted in it.

"We lost everything and they just didn't care," Mr Orpin said.

"To give you an umbrella - to me, that is just to say, 'Suffer!'"

Mr Orpin said he was a low-income earner and didn't know how to recover.

"You've just got to dip into your own pocket, but your bank account can only go so far," he said. "You have your ups and downs. Some days you're on top of it and some days you just jump in the car and drive away from it," he said.

The NewsMail contacted Youi by email and phone on numerous occasions on Thursday, with no reply.

On a final phone call, a Youi staff member said: "If they haven't given you a reply, they're probably not interested."

Topics:  bundaberg floods editors picks flood-affected insurance insurance claim insurance claims north bundaberg youi insurance



Foodies' scavenger hunt: are you up for it?

IF YOU want to give your tastebuds the flavour sensations of a lifetime, here is the ultimate foodie’s scavenger hunt through Brisbane.

5 minutes with Israel Folau on footy, life and love

Israel Folau and Silver Fern netballer Maria Tutaia announced their engagement last last year.

WE CAUGHT up with football star and Brisbane ex-pat Israel Folau.

10 reasons to head to South Bank this summer

Head to the only inner-city beach in Australia!

South Bank has a ridiculous amount of fun things to do.

Five mammoth events you need in your life

No Caption

BRISBANE isn’t known for doing things by halves…

How to make your child's every dream come true...

Take a dip at South Bank in the inner-city beach.

‘I DON’T want to do fun things, Mum and Dad’… said no child ever!

How to do Eat Street the right way

Know where to start and where to end to avoid a huge food coma before you get to experience all the goodies!

EVERY Friday and Saturday night, Hamilton comes alive.

You can do WHAT in Brisbane?!

Talk about arriving in style! Take your pub crawl to the next level with a helicopter!

BET you didn't know you could do these things in Brisbane...

Former deputy mayor dies

GREAT MAN: John Faircloth OAM died last week.

Faircloth loved the community

Traffic gridlock causes extensive Bruce Hwy delays

Heavy congestion on the Bruce Hwy near Beerburrum.

Delays of up to 90 minutes being reported by frustrated motorists

'Trying to crush her': Woman's warning after dog vs snake ordeal

Eight-month-old Chia had a terrifying run in with a snake on Saturday night.

A woman shares her snake encounter to warn others.

Local Partners

What's on the small screen this week

Grant Denyer will host Channel 10's Australia Day concert from the Sydney Opera House.

STAR-studded Australia Day celebrations and fascinating docos.

Jennifer Aniston wants to return to TV

Jennifer Aniston is desperate to make a return to TV

Madonna hopes for election unity

Madonna hopes Donald Trump's election will "bring people together"

JK Rowling rules out Cursed Child trilogy

JK Rowling has ruled out a 'Cursed Child' movie trilogy

Buckley's chance in psychological thriller

James McAvoy and Betty Buckley in a scene from the movie Split.

Broadway veteran back on big screen with James McAvoy

Daniel MacPherson: acting’s a bit like channel surfing

Australian actor Daniel MacPherson in a scene from the American TV series APB.

THE Aussie export talks about making his mark in the US.

New Coastline Realty owners have wealth of experience

COASTLINE REALTY: Emma Bauer and Charlie Winten.

Passion, strong local knowledge and a commitment to the local region

Bundaberg market set for "steady growth” in 2017

CoreLogic property statistics reveal the region's median house price dropped 9.6% to $249,000 and the median unit price fell 10.2% to $260,500 in the September quarter.

Region's median house price drops 9.6% to $249,000 in three months

By the water's edge

Secure your seachange

HOT PROPERTY: Money to spend on land, buildings

File picture.

Sale, leasing of industrial real estate picks up in Mackay

Bundy hotel on the market for a cool $8.5m

FOR SALE: The Burnett Riverside Motel has gone on the market, with a price guide of more than $8 million.

Premier hotel up for sale for more than $8m

Ready to SELL your property?

Post Your Ad Here!