Feature

His name is Ed, he works at Woolies, and we love him

DO YOU have a fan club at your place of work?

Bargara Woolworths check-out attendant Edward 'Ed' Robertson does.

Mr Robertson has become a popular name in the NewsMail SMS and thumbs up sections as community members hail his customer service.

"Edward at Bargara Woolworths, you are my favourite check out chick; you're polite and always do a great job. I thoroughly enjoy coming through your checkout and always look for you. You really do brighten my day, so thank you!", one SMS writer said.  

Mr Robertson said he was taken aback by comments and said they also flowed in store.

"It's true, usually people go to alarm our queen bee who is in the service desk, then she'll pass it on and I go, 'Oh my god, this is getting ridiculous', I'm just little old me," he said.

It's like the flight attendants of Woolworths now, we bring the glamour back.

Mr Robertson said he felt "overwhelmed and humbled" by the feedback.

"I'm always making sure I return it onto them. They're the reason why the world is a good place," he said.

"Because I've seen the opposite in my life too, I've seen the evil and the hate and the bullying."

The 21-year-old faced harsh bullying in high school and further into his teenage years.

He attributed his dedication to excellent customer service to his own negative service experiences.

"I would go into a grocery store and someone would be having a crap day and giving me very negative energy and not even looking at me. It shook me up," he said.

"I don't ever want to make someone feel that way.

"So I swore to myself, I will never ever make someone feel like they don't deserve to come in here, like their money's not worth anything."

But Mr Robertson said he almost didn't end up in Bargara.

Four years ago, he was working in retail but left the industry for a move to Sydney with the view of becoming a flight attendant.

"But I didn't know then how much I loved Woollies so thank god it's all worked out," he said.

"It's like the flight attendants of Woolworths now, we bring the glamour back."

Mr Robertson said he could not deny that long shifts took their toll on him.

"But you just say 'Hey, how are you' and you still smile even if you're having not so good of a day because you leave your problems at the door," he said.

"It's like my own little oath, I will always leave whatever problems I have outside, put on that smile, and really switch it on while I'm here - no matter what."

Topics:  better business customer service



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