His name is Ed, he works at Woolies, and we love him

DO YOU have a fan club at your place of work?

Bargara Woolworths check-out attendant Edward 'Ed' Robertson does.

Mr Robertson has become a popular name in the NewsMail SMS and thumbs up sections as community members hail his customer service.

"Edward at Bargara Woolworths, you are my favourite check out chick; you're polite and always do a great job. I thoroughly enjoy coming through your checkout and always look for you. You really do brighten my day, so thank you!", one SMS writer said.  

Mr Robertson said he was taken aback by comments and said they also flowed in store.

"It's true, usually people go to alarm our queen bee who is in the service desk, then she'll pass it on and I go, 'Oh my god, this is getting ridiculous', I'm just little old me," he said.

It's like the flight attendants of Woolworths now, we bring the glamour back.

Mr Robertson said he felt "overwhelmed and humbled" by the feedback.

"I'm always making sure I return it onto them. They're the reason why the world is a good place," he said.

"Because I've seen the opposite in my life too, I've seen the evil and the hate and the bullying."

The 21-year-old faced harsh bullying in high school and further into his teenage years.

He attributed his dedication to excellent customer service to his own negative service experiences.

"I would go into a grocery store and someone would be having a crap day and giving me very negative energy and not even looking at me. It shook me up," he said.

"I don't ever want to make someone feel that way.

"So I swore to myself, I will never ever make someone feel like they don't deserve to come in here, like their money's not worth anything."

But Mr Robertson said he almost didn't end up in Bargara.

Four years ago, he was working in retail but left the industry for a move to Sydney with the view of becoming a flight attendant.

"But I didn't know then how much I loved Woollies so thank god it's all worked out," he said.

"It's like the flight attendants of Woolworths now, we bring the glamour back."

Mr Robertson said he could not deny that long shifts took their toll on him.

"But you just say 'Hey, how are you' and you still smile even if you're having not so good of a day because you leave your problems at the door," he said.

"It's like my own little oath, I will always leave whatever problems I have outside, put on that smile, and really switch it on while I'm here - no matter what."

Topics:  better business customer service

Watch out for river work if you are on the Burnett

Excavations at the Strathdees Road boat ramp.

Boaties warned to keep an eye out

Men's Shed to open soon

MEN'S SHED: Rob Miller and Col Driver at the new Gayndah Men's Shed.

The Gayndah Men's Shed is ready to open

FACEBOOK FEEDBACK: Is it a double standard?

Qld Police badge

Bundaberg readers have their say

Local Partners

Watch out for river work if you are on the Burnett

BOATIES using the reaches of the Burnett River near Strathdee's boat ramp may notice a barge undertaking work

Men's Shed to open soon

MEN'S SHED: Rob Miller and Col Driver at the new Gayndah Men's Shed.

The Gayndah Men's Shed is ready to open

Former Split Enz front man Tim Finn finds new niche

Singer Tim Finn has written the music for theatre production Ladies in Black.

Musician finds his way to theatre

Workshops to show you how to bring puppets to life

STRING SECTION: Two puppet-making workshops will be held in the region.

Ever wanted to know how to make puppets?

Shannen Doherty reveals fear of dying in post on chemo

Actor Shannen Doherty shared this image of her lying in a hospital bed after a chemotherapy session.

Actor has been fighting cancer since 2015

Eddie Redmayne's stage fright on latest Harry Potter film

Actor Eddie Redmayne stars in Fantastic Beasts and Where to Find Them.

Actor felt like kid again when he got to film with a wand

Salma Hayek: 'Trump planted story because I turned him down'

Actor Salma Hayek is the latest woman who says U.S presidential nominee Donald Trump acted inappropriately.

Salma Hayek latest woman to accuse Trump of misconduct

Brisbane snake catcher shows who's the Boss

Brisbane snake catcher Julia Baker returns in season two of Snake Boss.

Hit show Snake Boss is back for another season

The Summer that Melted Everything

See what happens when you invite the devil to town

Leonardo DiCaprio nearly drowned while filming

Actor Leonardo DiCaprio

Oscar winner almost drowned in Galapagos

Hit songwriter's Noosa mansion on market

SPECIAL PLACE: The Cintamani estate is going to tender, marketed by Tom Offermann Real Estate.

Is this Queensland's best property?

Kiwi siblings snap up Dotcom mansion for $32.5m

The new toy company owners of the Coatesville mansion want replace any controversy with positivity and fun. Photo / Barfoot and Thompson

The trio paid $32.5 million for the property in June

New $200 million development will create 580 jobs

Cassie And Josh with baby Alfie and daughter Andee. They have bought at new Lennox Head development Epiq.

Majority of new positions will be given to Northern Rivers locals

Cherrabah's mega resort plans axed

PLANS for a massive development at Cherrabah have been scrapped.

What our mayor thinks of the new draft SEQPlan

The plan to use the innovative technology as part of the new Maroochydore CBD was cemented on site today when Mayor Mark Jamieson and Envac Asia Region president Chun Yong Ha formally signed the contract for the $20 million underground waste collection system.

New plan accommodates Sunshine Coast Council's vision for growth.

Dusit Thani finance crisis 'just a small hiccup'

ON TRACK: Springfield Land Chairman, Maha Sinnathamby, Ipswich Mayor Paul Pisasale, Developer Richard Turner and Springfield Land Deputy Chairman, Bob Sharpless, at the recent resort sod turning ceremony.

Property developer says project remains firmly on track