A 50-YEAR-OLD woman says she was stuck in a public toilet for more than 20 minutes because of a faulty lock.
Diane Edmonds said she visited the Bourbong St restroom near the Bundaberg Police Beat in the CBD on Friday afternoon.
Mrs Edmonds said when she attempted to leave the disabled toilet she found the latch mechanism would not open the door.
"It was very distressing because I didn't think anyone could hear me," she said.
"It was quite a while before someone walked by and asked me if I was okay."
Mrs Edmonds said her saviour was a mystery woman named Fiona who heard her cries for help from the window.
"She went to King Kong Sales and bought a cheap packet of screw drivers to try help me get out," she said.
"I was wriggling the door and they were pushing it.
"I am disabled. I don't have a wheelchair but I do have other health issues."
Mrs Edmond's son, Michael, said he arrived just as his mother was released from the restroom.
"I was in the other part of town and I got a phone call from my mother and she sounded distressed," he said.
"Considering where those toilets are they can get very hot very quickly.
Michael said he then went to Police Beat to advise them of the faulty door but nobody was there so he went to Dimmeys and wrote a makeshift sign on a piece of paper which he stuck to the restroom door.
"Someone mentioned that a small boy was stuck in there last week," he said.
"When I rang Bundaberg Regional Council, I was told that someone has reported it but maintenance had not been notified."
Council's Health and Regulatory Services portfolio spokesman Cr Wayne Honor said the toilet block was recently renovated and as part of this renovation, indicator locks were replaced.
"Council has not received any formal complaints regarding this lock since the renovations were completed," he said.
Cr Honor said the lock would be checked and replaced if required.
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