A NUMBER of Bundaberg residents are urging others to be cautious after finding out buying sweet treats on social media isn't always a piece of cake.
When Nicole Williams logged on to Facebook and found a woman advertising cake making and decorating services she jumped at the chance to give her daughters something special.
"This lady was posting cupcakes for sale on Bundaberg Classifieds and another classifieds page on Facebook," she said.
Ms Williams agreed to pay the woman, who ran a Facebook page, $50 for two sets of cupcakes before they were made.
But Ms Williams said when she opened the boxes and saw the Peppa Pig and Frozen themed cupcakes she was left in a state of shock.
"They were nothing like I wanted," she said.
"My youngest was crying at the snowman ones because it looked scary.
"I tasted one and it was very dry and stale - there's no way they could have been baked that morning.
"I was very, very disgusted with what I received."
Ms Williams said her complaints were dismissed and she never received a refund for the cakes.
"She just ignored me and said my kids ate them, which they didn't," she said.
"I won't buy a cake now unless it's from a bakery."
Cody Brown and partner Chloe Davis were also left with a bitter taste in their mouths after ordering a cake from the same Facebook page.
"Chloe went online to talk to this lady to see if she could make a cake for our brother-in-law," Mr Brown said.
"She sent her a picture back of what the cake looked like.
"It looked disgusting."
The dinosaur cake set the couple back $65 - an amount they were also asked to pay up-front.
However, they refused to collect the cake and demanded a refund.
"There was a bit of a fight over Facebook because she wasn't going to give the money back," Mr Brown said.
Ms Williams said after her experience, she was advising people to make sure they were buying from a reputable business.
"Don't just look and take people's word for it," she said.
"Don't give the money over before you get the product."
A spokesman for the Office of Fair Trading said the Australian Consumer Law applied to all sales, even those made by private parties on social media sites.
"If a person is selling something for money then those rules kick in regardless," he said.
"The products being sold must be of an acceptable quality and if they're not then that person is entitled to a refund or replacement."
He said if people were still unhappy with something they had bought on a social media site they could lodge a complaint with the Office of Fair Trading.
The NewsMail attempted to contact the person behind the Facebook page but requests to discuss the issue were left unanswered.