News

'NBN stands for 'nothing but nothing'

NOTHING BUT NOTHING: Harrie Swanepoel was promised the NBN but has been left without his internet and home phone for over a month.
NOTHING BUT NOTHING: Harrie Swanepoel was promised the NBN but has been left without his internet and home phone for over a month. Eliza Goetze

TELSTRA has bitten off more than it can chew with the NBN roll-out, according to a Bundaberg doctor.

Harrie Swanepoel signed up to switch over to the national broadband network at his Kalkie home last month and has been left with no internet, no home phone, and no answers.

"I had a functional ADSL connection and home phone at home," Dr Swanepoel said.

"I made the appointment and switched over (to NBN) - and now I sit without internet and a home phone for over a month. My colleague is in the same situation.

"I've received a $600 bill and I've had a month without internet."

It has impacted the obstetrician and gynaecologist's professional work and home life.

"A patient the other day had a ruptured ectopic pregnancy and I couldn't access her results from home," he said.

"My mother has Alzheimer's, she lives with us; it means I can't call her.

"And I have two teenage children - and like they

say, if you want to know where your kids are, disconnect the internet and they'll come running."

Dr Swanepoel has been on hold for hours and spoken to numerous Telstra staff.

He has been told by support staff that he has a problem with his service - a fact of which he was well aware.

"I know I have a problem, but I want to know the solution," he said.

"I've asked when I will have service again, and nobody can tell me.

"It's just really frustrating."

His order has been re-sent five times - and he now has more modems than he knows what to do with.

He was encouraged to bundle his Telstra and Foxtel accounts - as Foxtel is now co-owned by Telstra - before the NBN switch, and believes this could be a factor.

At one point Telstra staff told Dr Swanepoel the obstacle was a subscription to Foxtel magazine, preventing them from updating his account.

"How can a magazine affect my NBN?"

"One of the complaint managers was a Bundy guy, and he said he definitely wouldn't switch over to the NBN - he said they're not ready for this, they shouldn't have (rolled it out).

"I understand it has been fine for some people, but according to the complaint manager, there have been a lot of issues.

"I think the public needs to know - I don't want other people to experience this.

"You've got 18 months to switch over - my advice would be to wait."

A Telstra spokesperson said the company would look into the issue.

Topics:  internet, nbn, technology, telstra




Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

7 reasons we're looking forward to the new Aldi

The new Aldi store is getting under way.

New store is coming along nicely

Is Bundy one step closer to new flights?

The Bundaberg Airport. Photo: Submitted

Additional flight routes back on the table

Latest deals and offers

Health Concerns

HEALTH CONCERNS: Edenbrook Estate residents are concerned about the proposed development of a Windrow Composting Facility at Kay McDuff Drive Norville. Craig Brooks, Jodie Brooks, Keith Mansfield, Ron Geyer, Na Geyer, Clinton Church, Robert Astill, June Lavander, Leah Whaleboat, Joe Galea, Andrea Astill, Maureen Cox and Larry Cox. Photo: Mike Knott / NewsMail

HEALTH CONCERNS: Edenbrook Estate residents are concerned about the proposed...

Dos and don'ts of dog attacks

A video showing what to do and what not to do when confronted by an angry or...

Barnaby Joyce talks Johnny Depp's dogs in Tweed

Deputy Prime Minister Barnaby Joyce talks about Johnny Depp's dogs Pistol and Boo...

Own Sunshine Coast property? You’re about to make money

UP AND UP: Property owners are likely to win from rent and price increases but tenants and first home buyers might not be so happy. Photo: Brett Wortman / Sunshine Coast Daily

Good new for property owners, not so good for buyers and tenants.

Sale nears on last large block of land in Coolum

The 43.37ha property on South Coolum Rd has sold.

South Coolum Rd property to be land banked