News

'NBN stands for 'nothing but nothing'

NOTHING BUT NOTHING: Harrie Swanepoel was promised the NBN but has been left without his internet and home phone for over a month.
NOTHING BUT NOTHING: Harrie Swanepoel was promised the NBN but has been left without his internet and home phone for over a month. Eliza Goetze

TELSTRA has bitten off more than it can chew with the NBN roll-out, according to a Bundaberg doctor.

Harrie Swanepoel signed up to switch over to the national broadband network at his Kalkie home last month and has been left with no internet, no home phone, and no answers.

"I had a functional ADSL connection and home phone at home," Dr Swanepoel said.

"I made the appointment and switched over (to NBN) - and now I sit without internet and a home phone for over a month. My colleague is in the same situation.

"I've received a $600 bill and I've had a month without internet."

It has impacted the obstetrician and gynaecologist's professional work and home life.

"A patient the other day had a ruptured ectopic pregnancy and I couldn't access her results from home," he said.

"My mother has Alzheimer's, she lives with us; it means I can't call her.

"And I have two teenage children - and like they

say, if you want to know where your kids are, disconnect the internet and they'll come running."

Dr Swanepoel has been on hold for hours and spoken to numerous Telstra staff.

He has been told by support staff that he has a problem with his service - a fact of which he was well aware.

"I know I have a problem, but I want to know the solution," he said.

"I've asked when I will have service again, and nobody can tell me.

"It's just really frustrating."

His order has been re-sent five times - and he now has more modems than he knows what to do with.

He was encouraged to bundle his Telstra and Foxtel accounts - as Foxtel is now co-owned by Telstra - before the NBN switch, and believes this could be a factor.

At one point Telstra staff told Dr Swanepoel the obstacle was a subscription to Foxtel magazine, preventing them from updating his account.

"How can a magazine affect my NBN?"

"One of the complaint managers was a Bundy guy, and he said he definitely wouldn't switch over to the NBN - he said they're not ready for this, they shouldn't have (rolled it out).

"I understand it has been fine for some people, but according to the complaint manager, there have been a lot of issues.

"I think the public needs to know - I don't want other people to experience this.

"You've got 18 months to switch over - my advice would be to wait."

A Telstra spokesperson said the company would look into the issue.

Topics:  internet nbn technology telstra



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