Hotline off the hook

Wired Solutions’ Joe Woznitza is not surprised the Wide Bay area has the highest number of complaints about digital TV in regional Queensland.
Wired Solutions’ Joe Woznitza is not surprised the Wide Bay area has the highest number of complaints about digital TV in regional Queensland. Mike Knott BUNREC

THE changeover to digital TV in the Wide Bay hasn't been met with the warmest of receptions, with the region lodging the most calls to the Digital Ready hotline of any area in regional Queensland.

It has been reported that of the 4702 calls made to the hotline since the changeover from analog on December 6, a whopping 1610 of those came from households in the Wide Bay.

This compares with the 1129 calls lodged in the Darling Downs, followed by 704 from Capricornia.

Of the total calls, 780 related to reception and how to tune into digital TV - and the Wide Bay once again recorded the highest number of people picking up the phone, making 248 of those calls.

Joe Woznitza, the owner of Wired AV in Bundaberg, said he wasn't surprised by the figures.

"The transmission we get at Mt Goonaneman does seem to have its fair share of problems," he said.

Mr Woznitza said his mobile business received, on average, about eight TV reception-related calls a week.

"Most of the time it will turn out to be something to do with the equipment at that address," he said.

The TV specialist believes people get confused with the differences between analog and digital transmission.

"The transmission is completely different - they are different frequencies," he said.

"You can't say just because analog was working okay, digital should be the same - it's not comparing apples with apples."

Although Mr Woznitza said it was sometimes the case there was a problem with transmission, "nine times out of 10" it was an issue with people's antenna or cabling.

"That's where those calls are coming from - people who haven't stopped to think it might be a problem at their end," he said.

Mr Woznitza said the changeover was "nowhere near as bad as people go on about".

"We had these issues when the system was analog," he said.

"It just manifested in a different way to digital."

The technician advised that if there was a persistent problem with a TV to call a professional out to have a look.

"If it's a one-off incident, there's probably nothing to worry about," he said.

Topics:  digital tv, hotline, queensland, wide bay



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