News

Are banks looking to phase out cheque books?

WEB WOES: Technology is increasingly taking over the banking world, with one reader reporting it hard to get a new cheque book.
WEB WOES: Technology is increasingly taking over the banking world, with one reader reporting it hard to get a new cheque book. Thinkstock Image

A BANK customer says he suspects his bank is trying to phase out cheque books after he had to struggle to get one.

But a bank spokesman said there were no plans to get rid of them.

Allen Menham said he went into the local National Australia Bank branch about a month ago and asked for a new cheque book.

"The young lady said they didn't issue them any more," he said.

"She asked what I wanted to use it for.

"I said that was my business."

Mr Menham said he spent 10 or 15 minutes arguing with the teller, who eventually went away to consult someone higher up.

"She came back and very reluctantly gave me a cheque book," he said.

Mr Menham said he later mentioned the incident to people in a shop and they said they were told "ages" ago that cheques were being phased out.

"I think a lot of people still use cheque books," he said.

Mr Menham, the secretary-treasurer of the Bundaberg Chess Club, said there were a lot of uses for cheques.

"I need a cheque book for club business, for things like petty cash reimbursements," he said.

"You can't do everything over the internet.

"Lots of small businesses aren't on it."

Bundaberg and District Senior Citizens Association treasurer Jean Vane said many older people were being left behind by the increasing move to electronic banking.

"It's becoming such an electronic age, many people can't cope," she said.

"A couple of members have said there were certain shops that won't accept cheques."

Mrs Vane said a lot of competitions that had been popular with older people were now out of their reach.

"A lot of competitions you now have to enter online," she said.

"It's become a very sore point for a lot of the members."

Mrs Vane said a lot of polls these days were only conducted online.

But an NAB spokesman said the bank still offered cheque books to customers who requested them and it had no plans to phase them out.

Topics:  banking



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