AFTER North Bundaberg Backpackers was slammed by three unimpressed travellers for being "unhygienic" and "unfriendly" last week, a group living at the hostel have replied, refuting the claims.
Backpackers Aoife Loftus, Grainne Murray and Jack Thompson spent just three days at the hostel before moving and described it as "the all time low of hostels".
But English backpacker Danny Meyer said the hostel was more about the people the place itself.
"I love it here, the people here are like a big whole family, even the owners of the hostel and like mum and dad," Mr Meyer said.
"I come back from work and I feel not alone as I was in Brisbane, the hostels are too big - you don't have a chance to get in contact with the people."
Mr Meyer admitted said when he first arrived at North Bundaberg Backpackers, he was a taken aback.
"Okay, I needed three to four days to get in the right mind thinking about the hostel or to overlook the spots from the flood last year," Mr Meyer said.
"But generally I got in really fast contact with all the people here and I've already been here for 2.5 months."
Hostel owner Steve Greenwood said he and his wife purchased the business after the floods last year and live on site with their two young children.
"It was a good price and we saw the potential in it," he said.
Mr Greenwood said it took them four months to be able to reopen the flood ravaged hostel and reopened one room at a time as they could afford the repairs.
A total of 40 beds are now available which Mr Greenwood said was less than half the capacity of the facility.
He said while the walls on the outside of the hostel were yet to be repainted.
"They've all been steam cleaned and pressure washed, it's just to make them look good, they need paint," he said.
English backpacker Rhiannon Hardy, 22 has been in Bundaberg for six weeks and had the hostel recommended by Mr Meyer.
"Obviously after the floods it's going to be a lot harder to recover from that as it's just a family business," she said.