WHEN carpet cleaner Trevor Stewart's phone began to ring early last week, he had no idea he was about to embark on a heart-wrenching journey that would bring him into contact with what could be Bundaberg's bravest family.
Domonique Weier was on the other end of that phone call, a single mother-of-four who has a son with leukaemia and two-year-old twins with a genetic disorder that has mutated their hands and feet.
Ms Weier, who struggles to survive from week to week, was in a state of panic after eight-year-old son Mitchell's bathroom experiment went wrong and left two of the carpeted rooms in her rented Avoca home completely flooded only days before an inspection.
It has been a rough trot for the Weier family, who only moved to Bundaberg 10 months ago after living at a leukaemia village in Brisbane for three years.
"Mitchell was in hospital for two-and-a-half years and they didn't think treatment was going to work," Ms Weier said.
"He had a bone marrow transplant and they've given him five years to live."
Twins Lykiah and Jariah also suffer from a genetic disorder, ectrodactyly, which has severely mutated their hands and feet, leaving them with no fingers or toes.
"I got here and the carpet was brown and smelly and here are these two kids with their hands and feet like this because of the disorder, and little Mitchell sick," Mr Stewart said.
"Your heart immediately just goes out to them.
"I just wanted to help them."
Mr Stewart, who owns Thumbs Up Carpet Cleaning, came to the family's rescue, waiving the $1200 bill for his and his staff's time.
A talented singer who is in the process of producing a CD, he even put on a fundraising concert for the family and their friends in the backyard.
"I don't know what winning the lotto feels like, but that's what this is to me," Ms Weier said of the generosity.
"It was so special to have him perform for us on top of everything he has done.
"It is just a wonderful thing that Trevor has done for us. It's really overwhelming."
The pair say what started as a business transaction has led to what will be a lasting friendship.
"I wanted to be there for them and I think I will be for a very long time," Mr Stewart said.
Ms Weier said she hoped to have Mr Stewart perform again for her next birthday party.